Frequently Asked Questions

General:

Q: Are there rental cars available at this dealer?

A: Yes, we provide various rental options at our dealership.

Q: What rental cars does your dealership offer?

A: If you want to rent a Toyota car, a spacious SUV, a rugged truck, or a gas-saving hybrid— all that's available and more here at Thornhill Toyota. 

Q: Are you open on Sundays?

A: No, all of our departments are closed on Sunday.

Q: Can I sell my car here even if I'm not buying another one from you?

A: Yes! We are happy to buy your car from you even if you don't buy one from us.

Q: What is the process of selling a vehicle to your dealership?

A: First, you have to decide on the vehicle you are looking to sell and bring it to our dealership. You can also get an estimated value online by using the Value My Trade tool and entering basic information about the vehicle. From there, our team will perform an inspection process on the vehicle when you arrive and check all the essential components and appearance to determine value. As the buyer of your vehicle, we handle everything going forward. This is an easy way for you to sell your vehicle without having a direct buyer lined up.

Q: How to boost your trade-in vehicle? 

A: To get the value you desire from your vehicle, you can take a few steps before presenting it to us. You can have your vehicle cleaned to give it a quality presentation and make sure any blemishes, scratches, and dents are repaired. You can also get a fresh oil change and inspection to make sure there are no significant issues when you bring the vehicle to us. These can all increase the value you get in return.

Q: Do I need an appointment to test drive a vehicle?

A: No, you do not need an appointment to test drive a vehicle, but it is recommended to book a test drive to make sure we have the specific model ready for you.

Q: Can I custom order a vehicle at your dealership?

A: Yes! Visit our website and start your custom factory today!

Q: Do you have a military discount?

A: Absolutely! We offer a military rebate to eligible U.S. military personnel. You can learn more about the details on our website.

Q: Do you guys have any special offers for new college graduates? 

A: Yes! Our dealership offers a college graduate rebate for all new and unlicensed Toyota vehicles. Learn more about this offer on our website!

Sales:

Q: Are 2022 vehicles in stock?

A: Yes, there are 2022 vehicles available!

Q: How do I know if a used car has any issues or defects?

A: Our used vehicles undergo a thorough inspection and reconditioning process to identify and address any issues before they are put up for sale.

Q: Do you guys offer certified pre-owned Toyota models?

A: Yes, you can browse through our CPO inventory on our website!

Q: What pre-owned models do you offer?

A: We offer a wide selection of used vehicles from different makes and models. Check out our used inventory online or visit our dealership today!

Q: Do you guys offer any new car specials?

A: Yes! Find out more details about our specials on our website!

Q: Does your dealer offer used car specials?

A: Yes! For more on our used car specials, visit our site or ask one of our team members at Thornhill Chrysler Dodge Jeep Ram!

Finance:

Q: Is financing available?

A: Yes, financing is available depending on your credit score.

Q: How do I apply for financing?

A:  You can put your information directly into the finance application on our website. Alternatively, you can come in person and our finance team will be more than happy to help you with the application process!

Q: How do I know what financing option is right for me?

A: Our finance team can help you determine the best financing option for your individual needs and budget. We take into account factors like your credit score, income, and vehicle preferences.

Q: Can I get pre-approved for financing before I visit your dealership?

A: Yes, you can apply for pre-approval online or over the phone, and our finance team can provide you with information on the financing options available to you.

Q: Why should I lease a vehicle?

A: Leasing a car is essentially renting it for a period of time, usually two to three years. During this time, you will make monthly payments that are typically lower than the payments you would make if you were buying the car. In addition to these benefits of leasing a Toyota, leases give you the opportunity to drive a new car every few years. That means that you’ll be hitting the road with the latest automotive technology, which only enhances the driving experience.

Service:

Q: How do you schedule a car maintenance?

A: You can book a service by calling our service center or by going online and scheduling a service appointment. 

Q: How do I cancel my service appointment?

A: To cancel your appointment, please call our service department.

Q: Can we purchase tires at the dealership?

A: Yes, we have tires for sale.

Q: Do you have any service specials?

A: Absolutely! Find out more on our website!

Q: What maintenances does your service center offer?

A: At Thornhill Chrysler Dodge Jeep Ram, we are your one-stop shop for all your vehicle needs. We offer services from oil changes to vehicle checkups. For a more extensive list, visit us online!

Q: How often is an oil change needed?

A: You can find out by following the suggested vehicle service schedule in the owner's manual!

Q: What are indicators you need a break service?

A: Some indicators are: increased stopping distance, excessive brake noise, abnormal brake pedal feel, pulling or vibration during braking, and excessive brake dust on wheels. If these things apply to your vehicle, you can schedule a car service here!

Q: How often should your car fluids be checked?

A: Fluids should be checked at each regular service visit.

Q: Why is it important to check your car fluids?

A: Maintaining your car fluids contributes to proper vehicle performance and enhances passenger safety.

Parts: 

Q: Does your dealership offer parts specials?

A: Yes! For more info on our parts specials and coupon visit us online!

Q: Why use Genuine Toyota Oil Filters?

A: Genuine Toyota Oil Filters are made to Toyota specifications for a better fit and superior performance and keep more contaminants out of your engine.

Q: How often should wipers be checked?

A: Toyota recommends inspecting your wiper blades at every 5,000-mile service interval for proper performance and signs of wear and to replace as needed